AUDIO DAWG CUSTOMER SERVICE
The hallmarks of our brand are SERVICE, KNOWLEDGE and INTEGRITY. You get the idea. We care about your business, your satisfaction with how we treat you – and want you to come back.
OUR COMPANY TERMS AND CONDITIONS
Product pricing subject to change without notice. While we make every attempt to keep pricing and product descriptions current, there are possibilities for errors or deletions on our website and we will not be held responsible. Contact us directly to verify any pricing or specification issues.
All Warranties are subject to the Manufacturers policies. Any disputes that cannot be resolved may be litigated only in Dallas County, Texas.
As our customer, you agree to provide true, correct and complete credit or personal information during the purchase process. All charges incurred by you will be honored by your bank or credit card company. You agree to pay any applicable taxes and all charges incurred by you at the agreed price of your purchase.
OUR DAWg DOLLARS LOYALTY PROGRAM
We want to reward you for your loyalty!
DAWg Dollars points are only redeemable at Audio DAWg and only at the rate we have set forth. We can not credit to your DAWg Dollars account on any financed purchases until we have been paid in full by your finance company.
Some manufacturers with whom we work will not allow us to include their products in this program, therefore we can not offer DAWg Dollars points on those purchases. Some used or specially priced products may also be excluded from the DAWg Dollars program.
We reserve the right to alter the usage terms of the DAWg Dollars Program at any time.
SHIPPING & DELIVERY
Audio DAWg does not typically ship products on Saturdays, Sundays or holidays. However, many of our orders do ship same day or the very next day via FedEx, UPS or USPS. If you provided a valid email address, we are happy to provide a shipping confirmation notice to track your package (by request)! Direct Signature is required on all shipped packages. All orders are shipped only to verified billing addresses. If you pay by PayPal or through PayPal’s credit card service, we must adhere to their current shipping requirements and policies.
MOST, but not all, items on our website qualify for free shipping. This policy only pertains to the lower 48 contiguous US states.
Some LARGE or BULKY products on our website are not shipped for free. When those products are placed in the store cart, you may be prompted to call us for a shipping quote. We will gladly order these products for you directly. We reserve the right to identify products that do not ship free at any time during the sales and/or payment process.
Any purchase shipped to AK, HI, APO, FPO and US Protectorates (PR, VI and American Samoa) or to any international address will incur additional shipping charges. Please contact us for a shipping quote.
If a product is out of stock or a special order, we will contact you with a delivery date.
Additional shipping charges will apply for an actual recall for your package. If the package returns to us as undeliverable, additional shipping charges will also apply to reship your order.
Some manufacturers prohibit sales outside of the USA. All international orders are subject to customs fees, taxes, duties, VAT, etc. These charges are NOT a part of our quoted shipping charges, and are collected by your local customs agencies. Please research these charges before placing an order. Refusal to pay these charges results in undeliverable and return-to-sender packages, and we will not be able refund your shipping charges.
If your international order hasn’t arrived as expected, it may be held up at your local customs office. You should have been contacted by them to pay duties/import tax. You may need to pick up your package in person.
RETURNS & REPLACEMENTS
If for some reason you are not satisfied with your Audio DAWg purchase, you may return it based on the terms of our return policy.
1) A refund of the purchase price or an exchange for store credit is provided if the product is undamaged and in it’s original unopened factory box within a 10 day period.
2) Shipping costs will be deducted from your refund if your order qualified for “Free Shipping”.
3) All returns must be in re-sellable condition and MUST include all original packing materials, accessories and paperwork. Otherwise, a 20% minimumrestocking fee will apply into the following categories:
- Missing original packaging, manuals, accessories, or any contents that was included
- Original box was written on, damaged, or retaped
- Items not in original like new condition
In the unlikely event that your product was received damaged in transit, immediately contact the shipper to file a claim and contact Audio DAWg so that we can secure a replacement for you.
Before returning any product, contact us for a Return Authorization Number. Audio DAWg will not accept any package without an associated RA#.
Please notify us of any of any defective products within 5 business days. After 10 days, you may request manufacturer warranty assistance, if your item malfunctions.
Please send all returns to:
Audio DAWg, Inc.
2002 Academy Lane, Ste 130
Farmers Branch, TX 75056
ATTN: RA# _______
NOTE: some items are simply not returnable (except as noted above):
- Electronic Delivery of Software
- Special orders
- Items used in-mouth or in-ear, earphones, ear plugs (cannot be returned due to health regulations)